|General terms and conditions of trade
General terms and conditions of trade (GTCT) Status 01.05.2007
Welcome to Wissenladen.de
A good business relationship is important for all concerned. In the course of this, we think that a clear-cut policy is indispensable.
Your personal data will be used exclusively to deal with your order.
All customer data will be processed by us with the utmost discretion in observance of the respective regulations.
Data you send will be encrypted (SSL)
Customer requests will be dealt with within two workdays.
The prices as stated are inclusive of the relevant VAT and exclusive of postage and packing.
Dispatch deliveries are made at the cost and risk of the purchaser.
The prices as valid on the day of order placement will apply unless otherwise stated.
Offers are subject to confirmation, prices and technical issues are subject to change.
Goods are subject to prior sale. Errors excepted.
2. Purchase agreement and charging of credit card:
The purchase agreement shall result from the confirmation of order in writing (also by e-mail)
Your credit card will be charged when the goods have been fully dispatched.
The deducted sum will appear in your credit card statement as “www.wissenladen.de /++49551-395536”
3. Title retention clause:
The goods remain our property until they are fully paid for.
4. As to warranty:
The legal warranty period shall apply.
Warranty claims will be treated through either repair or delivery of a replacement product, as we may choose.
Any further compensation claims of the purchaser against the retailer are to be ruled out.
5. Return or exchange of goods:
The return of goods that are free from defects is subject to our prior consent.
Goods that are made on customer’s order may not be returned or exchanged.
Please stamp the consignment properly otherwise, the cargo service provider will have to charge extra.
6. Please note in accordance with the Civic Code (former Distance Selling Act):
The legal right of rescission in long-distance transactions for business with individual persons will be conceded as a matter of course.
They are no longer bound to their order if the goods are returned within a period of two weeks after receipt; or if the order is cancelled in writing.
We hope you appreciate that we can only take back unused articles in original condition and packaging.
This means the package may have been opened for the purpose of your inspection.
The legal right to return unsatisfactory goods serves the purpose of allowing you to check the merchandise the way you would in a shop.
We are available at all times to provide you with personal information and advice.
For this reason we and the legislator think it is fair that you carry the postal charges on a return up to a merchandise value of 40€.
Better still; contact us if an article does not come up to your expectations.
7. Failure to deliver:
Iin case that we are not in a position to deliver on time, we shall inform you as quickly as possible.
Due to the uniqueness of our products, it is not always guaranteed that we can source them and because of this, we reserve the right to refund payments and
withdraw from the contract.
The content matter of the Wissenladen-Website and the products are copyright reserved.
Further Information and Details
Right of rescission:
You may cancel your contract within two weeks without giving a reason. Please do this in writing, e.g. a letter, fax, or e-mail, or by sending back the merchandise.
The deadline begins with receipt of the goods, though not before receipt of these instructions.
To keep the terms of the contract it will do to send back either the rescission or the goods on time.
The rescission is to be sent to the above address, e-mail, or fax.
In the event of effective rescission, benefits received by either side shall have to be returned.
If you are unable to return the goods fully or partly or only in deteriorated condition, you shall have to pay appropriate compensation.
This does not apply, if the deterioration occurred during your inspection of the goods-in the same way as you would have been able to do in a shop-.
On the other hand, you shall be able to avoid compensation by not handling the goods like an owner and by refraining from any actions that could impair their value.
According to the law, the cost of return consignments valuing more than 40€ will be borne by the Wissenladen.
The buyer shall bear the postal costs when the order value is less than 40€.
Please contact us before sending anything back, so that we can decide on the best dispatch route.
Information on claims for defects, customer service, and guarantee:
Defect claims shall comply with legal regulations. The guarantee period for goods is 2 years.
The goods shall have to be inspected for visible flaws immediately upon delivery.
Should such flaws exist the Wissenladen shall have to be notified forthwith. An e-mail to firstname.lastname@example.org will suffice.
Beyond the legal warranty, no guarantee regarding the delivered goods or service will be accepted.
You will find details on guarantee in our General terms and Conditions of Trade.
Information on individual regulations of the contract:
1. General Terms and Conditions of Trade. The version of our GTCT from 01.05.2007(v1.3) shall apply.
2. The specifications for the goods and services as well as the pricing are described directly in connection with the offered product.
For some parts, you can select from a number of options.
3. Payment, completion and delivery: you yourself shall be able to define the details with regard to payment, delivery, and completion by choosing
the method of payment and mode of delivery.
As a rule, we transfer the delivery to the forwarding agency, within 2 to 3 days after receipt of payment, unless otherwise agreed.
4. Delivery reservations: we shall reserve the right, in place of the ordered goods or service, to perform a service, which is equal in quality and price,
or alternatively to abandon delivery of the goods, if the ordered goods are no longer available. You can find details concerning this in our GTCT from 01.11.2005 (v 1.2)
Technical steps towards the realisation of the contract/error correction:
The contract between you and the Wissenladen shall be concluded in the following way.
1. You shall be able to select from the range as you wish and place the goods in a shopping cart by means of a mouse click on the shopping cart button.
2. You shall be able to change the contents of the shopping cart or empty it completely, by calling up the menu item shopping cart from the menu bar.
The changes shall be made by mouse or keyboard entry. For this purpose double click with the left mouse button on the incorrect entry and overwrite it.
Complete clearance is possible through the button, which shows a crossed out shopping cart.
All other entry mistakes shall also be corrected in this way.
3. Clicking on the order button shall be transfer you to another page, which contains the information you have put in.
4. Here you shall have the possibility to make changes in your delivery data.
At the end of this page, you shall find a button, with which to switch to customer information.
At the end of this page, you shall find yet another button “send order”. By clicking on this button, you shall make a binding agreement with
the Wissenladen concerning the items in the shopping cart.
At the same time, you shall accept our General Terms and Conditions of Trade, which you can look into once again at this point.
5. The receipt of the order shall be shown to you on a website directly after dispatch.
The contract shall come into effect after acceptance of the order by us and delivery of an acknowledgement E-mail
In case you choose the ‘go back’ button instead of the ‘send’ button, the contract shall not be concluded.
Information as to accessibility of the provisions of contract.
You shall receive all relevant parts of the contract with our bill of delivery. Furthermore, you shall be able to print the page, which contains your order.
Information on your data.
The personal data, which you have given in the process of ordering, shall be used exclusively for the processing and completion of the contract.
Our merchandise shall be delivered by a commercial logistics company.
The company shall be informed about your data as far as this is necessary for delivery of the goods.
Apart from that, we shall not give your data to any third party.
We shall have to store your data for tax reasons after completion of the contract, which also includes payment of the full price as agreed.
At your wish, however, we shall clear your information from our sales program.